Burnout can be serious, leading to both mental and physical exhaustion. Burnt out employees tend to perform poorly and to feel negatively about both their work and the company itself. Burnout is the result of ongoing stress, and the global pandemic has only made it worse. Fortunately, there are ways you can help.
Know the Warning Signs
It can be hard for someone experiencing burnout to recognize what’s happening. And even if your employees do identify it, they may be hesitant to let you know. So you will need to be proactive, keeping an eye out for such warning signs as:
Verbally lashing out
Physical fatigue or chronic aches and pains
Negative statements about their job or the business
Trouble letting go of anger or frustration
Worsening problem-solving skills
Address Signs of Burnout
Call a meeting at the first signs of burnout. If it’s affecting a single employee, the meeting can be private. But if several workers are showing signs, it’s time for a group meeting. Facilitate an open discussion about everything that is currently going on, from pandemic-related stressors to big deadlines or changes in the corporate structure. Be sure to listen at least as much as you talk. Then collaborate with your employees on ways to change things to take some of the pressure off. Also offer resources such as employee assistance program referrals.
Once you’ve addressed the current situation, take active steps to reduce the chances of future burnout. One of the biggest ways is to prioritize feedback. Offer multiple lines of communication, from anonymous tips to face-to-face meetings, for employees to share concerns. Solicit feedback on decisions that could have a major impact on your front line workers. Check in monthly with each team member to talk about any potential problems.
Also focus on teamwork. Spread the workload more evenly. Bring together workers from different departments to collaborate and innovate. Make sure each assignment is well explained, including its connection to the bigger picture. Give people a chance to shine by playing to their strengths, while also providing opportunities for them to grow.
You can’t prevent all potential burnout, especially if yours is a high-volume, fast-paced company. But following these few simple tips can help reduce the risks of severe burnout that could lead to mass resignations.
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