For some companies, a strong feedback system is just business as usual. But for many others, seeking feedback from employees seems like a waste of time. Though the truth is that listening to employee feedback is one of the most important things you can do for your business. Here’s why.
Not Listening Costs Money
Your employees are your eyes and ears in daily operations. They hear what customers have to say. They carry out the big plans that are drawn up in your C-suite. Managers can’t be everywhere at once, so your employees can alert you to problems that are draining your profits. Without this feedback, you would have to guess whether your plans are working and where you should direct your budget and attention.
Employee Engagement
Employees value being heard even more than they value money or perks. Implementing a strong employee feedback system, along with empowering them to take action to solve problems, is an excellent way to boost engagement and loyalty.
The flip side is that not being heard creates a downward spiral. Every time you ignore feedback or fail to pay attention to an employee, it sends the message that the person is unimportant. Over time, your employees will begin to feel that they’re not valued. They may start to disengage and eventually begin looking for new jobs.
Better Leadership
You can’t fix problems if you don’t know they exist. You will become a better manager and develop a clearer understanding of your next steps when you start listening to your employees. Acting on feedback has two major benefits: It helps improve operations and build trust with your team.
Opening up communication lines isn’t easy, especially if you haven’t had a feedback system in place before. Start checking in with your employees regularly, and provide them with a way to get hold of you between official check-ins. Over time, your employees will begin to open up.
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